Waste Removal Bromley Privacy Policy

This Privacy Policy explains how Waste Removal Bromley collects, uses, stores and protects personal data about our customers and prospective customers within our service area. We are committed to respecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018.

This Privacy Policy applies to all individuals who contact us, request a quote, book our waste removal services, or otherwise interact with Waste Removal Bromley in our service area.

Who we are and how to contact us

Waste Removal Bromley is a waste clearance service operating in the Bromley area. We act as the controller of the personal data we collect about you. This means we decide how and why your personal data is processed.

If you have any questions about this Privacy Policy or our data protection practices, or if you wish to exercise your data protection rights, you can contact us using the contact details provided on our main customer communications and invoices.

What personal data we collect

The personal data we collect will depend on how you interact with us and which services you use. We may collect and process the following categories of data:

Identification and contact details, such as your name, address, telephone number and email address.

Service information, such as the type of waste removal service requested, property access details, booking dates and times, and collection notes you provide.

Billing and payment information, such as partial payment card details processed through our payment provider, records of payments made, and invoices. We do not store full card details on our own systems.

Communication records, such as emails, text messages, call notes and any complaints or enquiries you send to us.

Technical information, such as your IP address, basic device information and usage data relating to our website, where this is collected using cookies or similar technologies.

Marketing preferences, such as your preferences for receiving service updates or marketing communications from us.

How we collect your data

We collect personal data directly from you when you request a quote, book a service, contact us by phone, email or through online forms, or communicate with us in any other way.

We may also receive limited personal data about you from third parties who help us provide our services, such as payment providers and advertising or directory platforms when you submit an enquiry through their systems.

Technical data relating to website visits may be collected automatically through cookies and similar technologies when you use our website, subject to your cookie preferences.

Lawful basis for processing your data

We will only use your personal data when the law allows us to. We rely on the following lawful bases for processing:

Contract: We process your personal data to take steps at your request before entering into a contract, such as providing a quote, and to perform the contract once you book our services. This includes communicating with you regarding bookings, carrying out waste removal, handling payments and providing customer service.

Legal obligation: We process certain data to comply with our legal obligations, such as record-keeping for tax purposes, compliance with waste disposal regulations, and responding to legitimate requests from regulatory authorities.

Legitimate interests: We may process personal data for our legitimate business interests, such as improving our services, managing our business operations, ensuring security, preventing fraud, and sending communications about similar services that you have previously used, where this is permitted by law and does not override your rights.

Consent: In limited circumstances, we may rely on your consent, for example where required for certain marketing communications or the use of non-essential cookies. Where we rely on consent, you have the right to withdraw it at any time.

How we use your personal data

We use your personal data for the following purposes:

To provide quotes, process bookings and deliver our waste removal services in the Bromley area.

To manage our relationship with you, including customer service, responding to enquiries, handling feedback and complaints, and sending important service information.

To process payments, issue invoices, manage accounts and keep appropriate business and financial records.

To operate, maintain and improve our website, services and customer experience.

To send service-related messages and, where permitted, marketing communications about similar services. You can opt out of marketing at any time.

To comply with legal requirements, enforce our terms and conditions, and protect our rights, property and safety, and those of our customers and others.

Data sharing and processors

We do not sell your personal data. We may share your data with trusted third parties who help us operate our business and deliver our services. These third parties act as processors and may include:

IT and cloud service providers who host our systems and store data securely.

Payment processors who handle card payments and other transactions on our behalf.

Customer relationship management and communication service providers who support our booking and contact systems.

Professional advisers such as accountants, legal advisers and insurers, where necessary to manage our business.

Waste transfer stations or disposal partners where minimal information is needed to fulfil legal documentation and service requirements.

We require all processors to respect the security of your personal data and to process it only in accordance with our written instructions and applicable data protection laws. We only share the minimum data necessary for the relevant purpose.

We may also share your data with public authorities or law enforcement agencies if required by law or if we reasonably believe sharing is necessary to protect our rights or the rights of others.

International transfers

Where possible, we store and process your personal data within the United Kingdom or the European Economic Area. If we use service providers located outside these areas, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent protections, so that your data continues to be protected to UK GDPR standards.

Data retention

We keep your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting or reporting requirements.

In general, basic customer and service records are kept for up to six years after the end of our relationship with you, in line with tax and record-keeping obligations. Communication records and operational notes may be kept for shorter or longer periods where needed to manage disputes, respond to complaints, or comply with legal duties.

When we no longer need your personal data, we will securely delete or anonymise it.

How we protect your data

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, accidental loss, destruction or damage. These measures include restricting access to personal data to staff and processors who need it for their work, using secure systems and taking steps to keep our technology and procedures up to date.

No system can be guaranteed as completely secure, but we regularly review our security measures to reduce risks and to protect the data we hold.

Your data protection rights

Under data protection law, you have a number of rights in relation to your personal data. These rights apply to all Waste Removal Bromley customers and individuals in our service area, subject to certain conditions and legal limitations:

Right of access: You can request a copy of the personal data we hold about you and information about how we process it.

Right to rectification: You can ask us to correct inaccurate or incomplete personal data.

Right to erasure: In certain circumstances, you can ask us to delete your personal data.

Right to restriction: You can ask us to restrict our use of your data in specific situations, for example while we consider a correction request.

Right to data portability: In some cases, you can request that we provide your personal data in a structured, commonly used and machine-readable format, or that we transmit it to another organisation.

Right to object: You can object to processing based on our legitimate interests or for direct marketing at any time.

Rights in relation to automated decision making and profiling: We do not carry out automated decision making that has legal or similarly significant effects on you.

If you wish to exercise any of these rights, please contact us using the details provided in our customer communications. We may need to verify your identity before acting on your request.

Complaints

If you are unhappy with how we handle your personal data, please contact us so we can try to resolve your concerns. You also have the right to lodge a complaint with the UK data protection supervisory authority. Details are available from official government information sources.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or data protection practices. Any updates will apply from the date they are published. We encourage you to review this Privacy Policy periodically so that you remain informed about how we use and protect your personal data.