Waste Removal Bromley Terms and Conditions

These Terms and Conditions set out the basis on which Waste Removal Bromley provides waste collection and waste removal services to domestic and commercial customers. By making a booking or using our services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you should not place a booking or use our services.

1. Definitions

In these Terms and Conditions, the following expressions have the following meanings:

Customer means the person, business or organisation requesting the services.

Services means any waste collection, waste removal, clearance, loading, transport or related service provided by Waste Removal Bromley.

Waste means any rubbish, refuse, bulky items, household waste, garden waste, commercial waste or other materials to be collected and removed under the Services, excluding hazardous or prohibited items as set out in these terms.

Booking means a confirmed request for Services made by the Customer, whether by telephone, email, online form or any other agreed method.

2. Scope of Services

Waste Removal Bromley provides waste collection and removal services for domestic and commercial premises. Our services typically include collection, loading, transportation and lawful disposal or recycling of waste from the Customer’s property or agreed collection point.

The specific scope of the Services for each Booking, including the type and approximate volume of waste, collection location, access details and any special requirements, will be agreed with the Customer at the time of Booking.

We reserve the right to decline or cancel any Booking where the waste is unsafe, unsuitable, hazardous, contaminated, prohibited by law, or significantly different in nature or volume from that described at the time of Booking.

3. Booking Process

Bookings can be made by telephone, email or via our online request channels where available. When placing a Booking, the Customer must provide accurate and complete information, including:

Full name and contact details.

Collection address and access information.

Type, approximate volume and description of waste.

Preferred date and time window for collection.

Any special access considerations, such as restricted parking, staircase access, or limited vehicle clearance.

Upon receipt of the required information, we will provide the Customer with an estimated price or quote and a proposed date and time window for the collection. A Booking is treated as confirmed when the Customer accepts the quote and we confirm the appointment by the agreed communication method.

All collection times are approximate and subject to traffic, weather and operational conditions. We will make reasonable efforts to meet agreed time windows but do not guarantee exact arrival times. We will notify the Customer of any significant delays where practicable.

4. Pricing and Quotes

Prices are generally based on the type of waste, estimated volume, weight, loading time and access conditions. The initial quote provided at the time of Booking is based on the information given by the Customer and is an estimate only. If, upon arrival, the actual volume, type or weight of waste, or the access conditions, differ materially from the information provided, we reserve the right to adjust the price accordingly.

Any additional work requested by the Customer at the time of collection, such as clearing extra items or providing additional labour, may incur extra charges, which will be discussed with the Customer before proceeding.

All prices are quoted in pounds sterling and may be subject to applicable taxes where required by law.

5. Payments

Payment terms will be confirmed at the time of Booking. Unless otherwise agreed in writing, payment is due on completion of the Services on the day of collection.

We accept common payment methods, including cash, bank transfer and major debit or credit cards, subject to any processing conditions we may apply. Commercial or repeat customers may be offered account terms at our discretion, in which case invoices will be payable within the agreed payment period.

If payment is not received when due, we may charge interest on outstanding amounts at the statutory rate and may suspend or cancel further Services until full payment is received. The Customer is responsible for all costs and expenses reasonably incurred by us in recovering overdue amounts.

6. Cancellations and Amendments

The Customer may cancel or amend a Booking by contacting us directly. To avoid a cancellation charge, we request at least 24 hours notice before the scheduled collection time. Where less than 24 hours notice is given, we may apply a reasonable cancellation fee to cover our costs, especially if a vehicle and crew have already been allocated.

If our team attends the site at the agreed time and is unable to complete the collection due to reasons within the Customer’s control, such as lack of access, inability to gain entry or waste not being available, we may charge a call-out or wasted journey fee.

We reserve the right to cancel or reschedule a Booking at any time for operational or safety reasons, or if we reasonably believe that proceeding with the collection would be unlawful or unsafe. Where possible, we will provide an alternative appointment or full refund of any payment already made for that Booking.

7. Customer Responsibilities

The Customer is responsible for:

Ensuring that lawful access is available to the collection location at the agreed time.

Obtaining any necessary permissions, permits or authorisations for access, parking or collection.

Accurately describing the nature and quantity of the waste at the time of Booking.

Separating prohibited or hazardous items from general waste and notifying us of any items that may require special handling.

Ensuring that the waste is accessible, not obstructed and safe for our team to handle.

If our team is required to enter internal areas of a property, the Customer must ensure that the route is clear, safe and free from hazards, and that a responsible adult is present at all times.

8. Waste Types and Prohibited Items

We handle most common household, garden and commercial waste, subject to compliance with relevant waste regulations. Certain items are prohibited or restricted and cannot be collected under a standard waste removal service, including but not limited to:

Asbestos and materials containing asbestos.

Chemicals, solvents, paints, oils and fuel.

Clinical, medical or biological waste.

Pressurised containers or gas bottles, unless agreed in advance.

Explosive, flammable or otherwise dangerous items.

Large quantities of electrical or electronic waste beyond agreed limits.

If prohibited or hazardous items are discovered within the waste at the time of collection, we may refuse to remove them, adjust the price to cover special handling, or cancel the Booking. The Customer may be charged a reasonable fee for any wasted journey or additional time required as a result.

9. Waste Handling and Environmental Responsibility

Waste Removal Bromley is committed to responsible and lawful waste management. All waste collected will be taken to appropriately licensed facilities for reuse, recycling, recovery or disposal, in accordance with applicable waste regulations and environmental law.

We operate as a registered waste carrier where required and keep appropriate records of the transfer and disposal of waste. Upon request, we can provide evidence of lawful disposal for commercial or regulatory purposes, subject to reasonable administrative requirements.

The Customer confirms that they have the authority to transfer the waste to us and understands that they retain certain responsibilities under waste regulations, including the duty of care to ensure that waste is handed to an authorised carrier and that it is described accurately.

10. Access, Parking and Property Conditions

The Customer must ensure that suitable access and, where applicable, parking arrangements are available for our vehicles at the time of collection. Any parking charges, permits or penalties incurred as a direct result of the collection may be passed on to the Customer where the Customer has not provided accurate information or appropriate arrangements.

Our team will take reasonable care when accessing and working on the Customer’s property. However, waste removal can involve moving bulky or heavy items through confined spaces. The Customer is responsible for protecting floors, walls, fixtures and fittings that may be at risk, and for moving fragile or valuable items out of the clearance route before the collection begins.

11. Liability and Limitations

We will perform the Services with reasonable care and skill. If we fail to do so, we may, at our discretion, either re-perform the Services or offer a refund or partial refund that is reasonable in the circumstances.

To the fullest extent permitted by law, our total liability to the Customer for any loss, damage or claim arising out of or in connection with the Services, whether in contract, tort or otherwise, is limited to the total price paid or payable by the Customer for the specific Booking to which the claim relates.

We are not liable for any indirect or consequential loss, loss of profit, loss of business, loss of opportunity or loss of data arising out of or in connection with the Services. We are not responsible for pre-existing damage to property or items, or for damage arising from inherent defects or weaknesses in structures, fixtures, fittings or items being moved.

Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law.

12. Customer Property and Items Left Behind

The Customer must ensure that no items of personal or commercial value are left within waste intended for removal. We cannot accept responsibility for any items that the Customer did not intend to dispose of, once they have been removed as part of the waste collection.

If we discover items that appear to be of value, we will make reasonable efforts to notify the Customer where practicable. However, we are under no obligation to inspect waste for such items and shall not be liable for their loss.

13. Complaints and Disputes

If the Customer is not satisfied with any aspect of the Services, they should contact us as soon as possible with full details of the issue. We will investigate the matter and aim to respond promptly with an explanation, proposed solution or appropriate remedy.

Any complaints should be raised within a reasonable time after the completion of the Services, and in any event no later than 14 days, to allow proper investigation. This does not affect any statutory rights the Customer may have under consumer law.

14. Force Majeure

We will not be liable for any delay or failure to perform our obligations under these Terms and Conditions where such delay or failure is due to events beyond our reasonable control, including but not limited to severe weather, traffic incidents, breakdowns, labour disputes, civil disturbances, public health emergencies or actions of authorities.

Where a force majeure event occurs, we will use reasonable efforts to notify the Customer and to rearrange the Services at a mutually convenient time.

15. Data Protection and Privacy

We collect and process personal data provided by the Customer for the purposes of managing Bookings, delivering Services, handling payments and administering our business. We take appropriate measures to protect personal data and only retain it for as long as is reasonably necessary for these purposes or as required by law.

By placing a Booking, the Customer consents to our use of their contact details to communicate about the Booking, to confirm appointments, and to provide necessary updates related to the Services.

16. Changes to these Terms and Conditions

We may update or amend these Terms and Conditions from time to time to reflect changes in the law, our services or our business practices. Any updated version will apply to new Bookings from the date of publication. The Terms and Conditions applicable to a particular Booking are those in force on the date the Booking is confirmed.

17. Governing Law and Jurisdiction

These Terms and Conditions and any disputes or claims arising out of or in connection with them or the Services shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services, subject to any rights the Customer may have to bring a claim in another jurisdiction under applicable consumer law.

18. Severability

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.

19. Entire Agreement

These Terms and Conditions, together with any written quote or confirmation issued in relation to a Booking, constitute the entire agreement between Waste Removal Bromley and the Customer in respect of the Services and supersede any prior understandings, agreements or representations, whether oral or written.

No variation to these Terms and Conditions shall be binding unless agreed in writing by an authorised representative of Waste Removal Bromley.